Refund policy

NestoraHive – Home & Garden Store

At NestoraHive, we strive to provide high-quality Home & Garden products and ensure a smooth shopping experience for our valued customers. However, we understand that sometimes you may need to return a product or request a refund. This Return & Refund Policy outlines the terms and conditions for returns, replacements, and refunds.

By placing an order on nestorahive.com, you agree to the terms stated in this policy.

1. General Return Policy

We offer a 7-day return policy from the date of delivery. If 7 days have passed since you received your item, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The item must be in its original packaging

  • All tags, labels, and accessories must be intact

  • A valid proof of purchase (order ID or invoice) is required

2. Non-Returnable Items

Certain products are not eligible for return due to hygiene, safety, or usage reasons. These include:

  • Used or damaged items (not caused during delivery)

  • Products without original packaging

  • Customized or personalized items

  • Perishable or fragile items

  • Clearance or final sale products

NestoraHive reserves the right to refuse returns that do not meet the above conditions.

3. Damaged, Defective, or Wrong Product

If you receive a product that is:

  • Damaged during transit

  • Defective or not working

  • Incorrect item delivered

You must inform us within 48 hours of delivery.

To initiate the request, please email us at:
nestorahive.business@gmail.com

Include the following details:

  • Order ID

  • Product name

  • Clear images or videos showing the issue

  • Description of the problem

After verification, we will offer:

  • Replacement of the product (preferred), or

  • Full refund (if replacement is not available)

4. Return Process

To initiate a return, follow these steps:

  1. Email us at nestorahive.business@gmail.com with your order details

  2. Wait for approval from our support team

  3. Once approved, we will provide return instructions

  4. Pack the item securely to avoid damage during return shipping

  5. Ship the product to the address provided by our team

Important Notes:

  • Do not return the product without approval

  • Unauthorized returns may not be accepted

  • Return shipping costs may be borne by the customer (unless the product is defective or incorrect)

5. Refund Policy

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refund will be processed within 5–7 business days

  • Amount will be credited to the original payment method

For Cash on Delivery (COD) orders:

  • Refund will be processed via bank transfer or UPI

  • You must provide correct payment details

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your bank or payment provider

  • Processing time may vary depending on your payment method

If you still have not received your refund after 7–10 working days, please contact us at:
nestorahive.business@gmail.com

7. Exchange Policy

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect product delivered

Exchanges are subject to stock availability. If the item is not available, we will issue a refund instead.

8. Order Cancellation Policy

Orders can be cancelled only if:

  • The order has not been shipped

Once the order is shipped, cancellation is not possible.

To request cancellation, email us immediately at:
nestorahive.business@gmail.com

9. Shipping Charges

  • Original shipping charges are non-refundable

  • Return shipping cost is borne by the customer unless:

    • The product is defective

    • Wrong item delivered

10. Important Conditions

  • Products must be returned in unused condition

  • Any sign of use may lead to rejection of return

  • NestoraHive reserves the right to deny returns if conditions are not met

  • Refunds are processed only after quality inspection

11. Fraud Prevention

To prevent misuse and fraud:

  • We may request additional verification

  • Repeated returns from the same account may be restricted

  • Suspicious activities may lead to account suspension

12. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: NestoraHive
Website: nestorahive.com
Email: nestorahive.business@gmail.com
Phone: 8240330640
Address: 28 R Road, Belgachia, Howrah, West Bengal
Pin Code: 711108
GST No: 19CHTPP4333B1Z4

13. Customer Satisfaction Commitment

At NestoraHive, your satisfaction is our top priority. We continuously work to improve our services and product quality. Our support team is always ready to assist you with any concerns regarding returns, refunds, or exchanges.

We appreciate your trust in NestoraHive and thank you for shopping with us.