Shipping policy

Welcome to NestoraHive.com. We are committed to delivering your Home & Garden products in a safe, timely, and efficient manner. This Shipping Policy outlines all the details regarding order processing, shipping timelines, delivery methods, charges, and other important information to ensure a smooth shopping experience.

By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.

1. Order Processing Time

All orders placed on NestoraHive.com are processed within 1–3 business days (excluding Sundays and public holidays).

  • Orders are confirmed only after successful payment or order confirmation (for Cash on Delivery).

  • Once your order is processed, it is handed over to our logistics partners for dispatch.

  • During high-demand periods, festive seasons, or sales events, processing time may slightly increase.

You will receive an email confirmation once your order is successfully placed and another notification once your order is shipped.

2. Shipping Time & Delivery Estimates

We strive to deliver your orders as quickly as possible. The estimated delivery time depends on your location:

  • Metro Cities: 3–6 business days

  • Tier 2 & Tier 3 Cities: 5–8 business days

  • Remote/Rural Areas: 7–12 business days

Please note:

  • Delivery timelines are estimates and may vary due to external factors such as weather conditions, courier delays, or unforeseen circumstances.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Charges

We aim to provide affordable shipping options to our customers.

  • Free Shipping: Available on selected products or promotional offers.

  • Standard Shipping Charges: Calculated at checkout based on product weight, location, and delivery type.

  • Cash on Delivery (COD): Additional charges may apply for COD orders.

All shipping charges will be clearly displayed during the checkout process before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a tracking ID via email or SMS.

  • You can track your order in real-time using the tracking link provided.

  • If you face any issues tracking your order, feel free to contact our support team.

5. Delivery Process

Our delivery partners will attempt to deliver your order to the address provided at checkout.

  • Please ensure that your shipping address and contact details are accurate and complete.

  • In case of delivery failure due to incorrect address or unavailability, the courier may attempt re-delivery.

  • If the package is returned to us due to multiple failed delivery attempts, re-shipping charges may apply.

6. Cash on Delivery (COD) Policy

We offer Cash on Delivery (COD) for eligible orders across India.

  • COD availability depends on your location and order value.

  • Please ensure you have the exact amount ready at the time of delivery.

  • Repeated refusal of COD orders may lead to restrictions on future orders.

7. Delayed or Lost Shipments

While we strive for timely delivery, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Logistic disruptions

  • Government restrictions

If your order is significantly delayed or lost in transit:

  • Contact us immediately at nestorahive.business@gmail.com

  • We will coordinate with the courier partner to resolve the issue

  • In case of confirmed loss, we will offer a replacement or refund

8. International Shipping

Currently, NestoraHive.com ships only within India.

We do not offer international shipping at this time. However, we may expand our services globally in the future.

9. Damaged or Incorrect Items

We take great care in packaging your orders. However, if you receive:

  • A damaged product

  • A defective item

  • An incorrect product

Please contact us within 48 hours of delivery with:

  • Order ID

  • Photos of the product and packaging

We will arrange for a replacement or refund as per our Return Policy.

10. Partial Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Product availability

  • Warehouse locations

You will be informed if your order is split into multiple shipments. Each package will have its own tracking ID.

11. Address Changes & Order Modifications

  • You can request address changes or order modifications within 12 hours of placing the order.

  • Once the order is shipped, changes cannot be made.

To request changes, contact us immediately at:
Email: nestorahive.business@gmail.com
Phone: 8240330640

12. Shipping Restrictions

We currently ship to most locations across India. However:

  • Certain remote or restricted areas may not be serviceable.

  • If your location is not serviceable, we will notify you and issue a full refund.

13. Contact Information

For any shipping-related queries or assistance, please reach out to us:

Store Name: NestoraHive.com
Category: Home & Garden
Email: nestorahive.business@gmail.com
Phone: 8240330640
Address: 28 R Road, Belgachia, Howrah, West Bengal
Pin Code: 711108
GST No: 19CHTPP4333B1Z4

Our customer support team is available to assist you with all your concerns.

14. Policy Updates

NestoraHive.com reserves the right to update or modify this Shipping Policy at any time without prior notice.

  • Changes will be effective immediately upon posting on the website.

  • Customers are encouraged to review this policy periodically.

15. Customer Commitment

At NestoraHive, we are dedicated to providing a seamless and trustworthy shopping experience. Our goal is to ensure that your Home & Garden products reach you safely and on time.

We continuously work with reliable courier partners and improve our logistics process to serve you better.

Thank You for Shopping with NestoraHive.com!

Your trust is important to us, and we look forward to delivering quality products right to your doorstep.